Transporti dhe Kthimi

SHIPPING

Hi there! Let’s be honest—everyone wishes shipping was free, but it’s a big expense for small businesses, and costs rise every year.

To keep things fair, I’ll be charging for shipping on orders under €300. Thanks so much for your understanding and support!

Shipping Charges:

  • For orders under €300, a shipping fee will be applied at checkout.
  • Orders over €300 will qualify for free shipping.

Processing & Delivery Times:

  • Orders are typically processed within 2-5 business days.
  • Delivery times may vary depending on your location and selected shipping method, but you will receive tracking information as soon as your order ships.


International Shipping:

Please note that additional duties, taxes, or customs fees may apply for international orders and are the responsibility of the buyer.

Thank you for your understanding and continued support! If you have any questions about shipping, feel free to reach out to us at lita.exclusive@outlook.com


RETURNS
For returns please contact us within 72 hours of receiving the product at lita.exclusive@outlook.com.

As a small business, returns come with significant costs. Due to rising shipping expenses and the labor involved in processing returns, we kindly inform you that a return fee of €25 will apply.

Return Conditions:

  • Returns must be initiated within 72 hours of receiving your order.
  • To be eligible for a return, items must be in their original, unused condition with all tags and packaging intact.
  • Certain items (such as sale items, may not be eligible for return.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 72 hours after delivery.

     

REFUNDS:

Once your return is received and inspected,  we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Thank you for your understanding! If you have any questions, don’t hesitate to reach out to us at [contact information].

Once we receive and inspect your return, we’ll send you an email to confirm that we’ve received the item. We’ll also update you on whether your refund has been approved or rejected.

If approved, your refund will be processed, and the credit will be automatically applied to your original payment method within a specified number of days.


Delayed or Missing Refunds (if applicable):

If you haven’t received your refund yet, please first check your bank account again. Then, contact your credit card company, as it might take some time for the refund to officially appear.

If necessary, reach out to your bank, as there is often a processing period before the refund is posted.

If you’ve followed these steps and still haven’t received your refund, please contact us at lita.exclusive@outlook.com, and we’ll be happy to assist you.